Author: robmark

GMB Listing Features Temporarily Suspended

As the current global health pandemic unfolds, Google is making changes to their listings to ensure that essential businesses have their listings updated promptly with critical information and non-essential businesses have a fair chance at responding to customers.

The following features have been temporarily removed:

– New Reviews
– Review Replies
– Q & A

The following features have been temporarily limited:

– Open/Closed
– Special Hours
– Business Descriptions
– Google Posts
– User-generated Content

NEW Features Added:

Google has added a new feature on March 25th to mark a business “Temporarily Closed”. This measure is to limit the burden on businesses who are likely to be inundated with updated information from health & government officials.

Roberts Marketing is currently “fully functional” and working from our home offices, helping our clients keep the lines of communication with their customers open in various ways.
Read our blog post below to explore how we’re helping our clients to “Keep Conversations Going with Customers”

Right now is a trying time for many people and businesses. No one is exempt from the impacts of COVID-19 and the effects of safety measures being taken.

As people begin to work from home, take time off to care for their children, and self isolate, we have seen traffic to some of our clients websites INCREASE.

People are taking advantage of their time at home, away from the “busy-ness” of regular, everyday life. They are researching products and services, planning renovations, and contacting businesses to get their questions answered.

Now is the time to keep conversations going, find alternatives to retail store visits, and help customers feel confident in making purchases in new ways.


Here are some ideas that iZON Digital can assist your business with to connect with customers and keep the conversations going:

Video:   Video chat can be used for Design Consultation, Product Consultation, Showroom Tours
Best Apps: Whats App, Facebook Messenger, Facetime, Skype, Google Hangouts

Chat: Text chat can be used to share photos, and have a conversation with a customer that they can pause and pick up when it’s convenient for them. Note that this type of conversation requires organization and followup, especially when you’re fielding more than one customer at a time.
Best Apps: Email, What’s App, Facebook Messenger, Instagram Messenger, Skype

Limited Contact Sample Delivery: If your business is a retail business, you can deliver samples with limited contact to customers through mail shipping and local delivery. Please note that municipalities may put restrictions on this as the situation evolves.

Take this opportunity to show customers your business will go the extra mile to keep their projects on schedule, or to allow them to continue with their plans through various modes of communication. You may even find these alternative channels are worth keeping open when things return to normal!

If you would like help putting together an alternate communication action plan, and messaging on your digital assets directs customers to your “new” way of shopping during the COVID-19 restrictions, please email us, text us or give us a call and we can talk it through.

Contact Us today and let’s talk about how you can keep conversations going with customers.